This Service Agreement dated is between Client, and MaxEngine.com., DBA Max Computing
Services.
Subject to the terms and conditions set forth below,
Client engages Max Computing Services Service known as MaxEngine.com to provide
customizable customer inquiry and order centers, transaction processing and reporting. Max
Computing Services enables the Client's customers to enter electronic orders which require
post-transaction verification by the Client, or verification by an Internet Credit Card
Processing Service, request appointments and enter customer inquiries over the
internet with a browser.
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| Company name |
Max Computing Services |
| Company Address |
P.O. Box 203 |
| City, State, Zip |
Oxford, ME, 04270 |
| Country |
U.S.A. |
| E-mail address |
info1@maxengine.com |
| Telephone |
207-743-2653 |
|
SERVICES |
| Access to Customizable Internet Response
Center for Orders/ Inquiries & Appointments |
$29.95 / year |
FEATURES INCLUDED
Online Customer Service Response center with capabilities
to download data. Ability to request appointments or make reservations. The
ability to order items listed in Client's Item list.
TERMS & CONDITIONS
1. Description of Services Provided
The following terms are defined for use in this Agreement: "Client" means the
individual or business entity listed under "Client Company Name."
"Customer" means any person desiring entering customer inquiry or order or
appointment information in screens maintained by Client. "Company" means Max
Computing Services. "Customer Charges" means the amounts indicated by
"Charge to Customer" to be billed to the Customer's account. "Charge
Back" means a Customer Charge which the credit card service company identifies as
being invalid or non-collectible after initial acceptance on account of fraud, lost,
canceled, un-issued, invalid account identification, unresolved customer complaint or
other cause which results in the deduction of the customer charge from moneys otherwise
payable to Company. Code means "User Code" which means the unique code
retrieved by a Customer from MaxEngine.com's automated signup system in order to access
Max Computing Service's Web site - MaxEngine.com.
The "Services" means any services offered to
Client by Max Computing Services and incorporates: On-Line Customer Service Inquiries,
Appointment/Reservation Requests, and Orders.
2. Payment
Company will invoice the Customer for membership fees for each period.
Company will pay by company check or money order.
3. Client Cancellation
The Client may at any time cancel this Agreement by selecting the "Cancel"
option on the menu after logging in, or by sending written notification via electronic
mail to
. Cancel
before the end of the 30 day trial period to avoid being invoiced for that month's
membership.
4. Client's Obligation
The Client agrees to
follow all regulations regarding the use of Max Computing Services
MaxEngine.com Service and any other regulatory body. These regulations
include, but are not limited to, the following:
Use of Codes, and other MaxEngine.com-provided Proofs of
Purchase.
Advertising
When advertising the use of MaxEngine.com, that ad or screen must state that MaxEngine.com
is a service of Max Computing Services with a link to: http://www.maxengine.com.
Customer Support
Client shall, at all times, have the ability to respond to inquiries from its customers
promptly and shall endeavor to resolve disputes with customers amicably. The occurrence of
complaints from customers and/or inquiries or charge backs regarding Client's program or
service, may be cause for termination of this Agreement if such events occur with
unacceptable frequency as determined in the sole discretion of Company. In addition,
Company reserves the right to charge Client reasonable fees and recover its expenses on
account of excessive customer inquiries, refunds, or charge backs, and reasonable
attorney's fees in defense of same. Prior to imposing such fees and attempting to recover
its costs, Company shall notify Client of the details and nature of the problems and
attempt to find mutually acceptable solutions. If Company and Client are unable to achieve
mutually acceptable solutions, Client shall have the option of continuing this Agreement
subject to the additional fees and costs imposed by Company or of terminating this
Agreement.
Duties of Client
When promoting Company Services, Client shall at all times use good business ethics and in
a manner which will reflect favorably on the good will and reputation of the Company.
Client shall at all times refrain from engaging in any illegal, unfair or deceptive trade
practices, whether with respect to the Services or otherwise, and shall only represent
such facts about the Services as Company states in its published service descriptions,
advertising and promotional materials or as may be stated in other non-confidential
written material furnished by Company. Client does not have to provide technical support
to newly solicited Clients, and has no legal right over newly found Clients.
Trademarks, Servicemarks, promotional materials.
Client shall conduct its business solely under its own name. Company hereby grants Client
a non-exclusive, royalty-free license to use Company's trademarks, service marks and trade
names identified on the MaxEngine.com website, solely for the purpose of promoting the
Services. Client agrees that all advertising and promotional material relating to the
Services shall expressly identify Company as the source of the Services, shall prominently
contain Company's name and logo, and shall otherwise comply with Company's Trademark
marketing guidelines in effect from time to time. Client shall not at any time do or
permit any act to be done which may in any way impair the rights of Company in the
Trademarks. Client will discontinue all use of Company's Trademarks immediately at
Company's specific direction. After such termination, expiration or direction, Client will
not use any name, title or expression in connection with Client's business which, in the
opinion of Company, so nearly resembles any trademark, logo or name of Company that such
use may lead to confusion or uncertainty on the part of the public. Provided that it at
all times is in compliance with this Section, Client may market the Services in
conjunction with its own services and trade names. Company expressly retains all service
marks, trademarks, trade names or any other designations and all copyrights, patent
rights, trade secret rights and other proprietary rights in all related Services.
Upon termination of Agreement with any Client. Client shall
have no further rights. Promptly following termination of this Agreement, Client shall
return to Max Computing Services all copies of promotional material of MaxEngine.com which
are in Client's possession.
5. Regulation Authorization
Client represents and warrants that it is legally authorized and has obtained all
necessary regulatory approvals and certificates to provide any services it intends to
offer. Client further represents that it will conform to any and all laws, rules,
regulations, requirements and/or other standards that are established by telephone
companies or other regulatory agencies.
6. Taxes
Each party agrees to report and pay its own taxes imposed on its income by any
jurisdiction such as state and federal income taxes. Should Company be required to pay any
such taxes on the income of Client, the amount of such taxes and all related interest,
fines, or penalties shall become immediately due and payable to Company. The parties agree
that taxes in the nature of an excise, sales or use tax are not currently imposed on the
transactions contemplated under this Agreement. Further, the parties agree that if such
taxes are imposed, the burden of such taxes shall be the Client's responsibility. Company
shall have the right to collect and pay over taxes in the nature of an excise, sales, or
use tax on behalf of Client if reasonably required to do so by a taxing authority of
competent jurisdiction and shall further have the right to recover from Client under
Section 11 of this Agreement the amount of any such taxes and related penalties and
interest which are paid by Company with its own funds.
7. Limitations of Liability
Max Computing Services assumes no liability for disruptions of the MaxEngine.com service,
including, but not limited to, vandalism, theft, phone service outages, Internet
disruptions, extreme or severe weather conditions or any other causes in the nature of
"ACTS OF GOD" or force majeure. Company shall not be responsible for
consequential damages or punitive or exemplary damages under any circumstances. In no case
shall Client be entitled to recover damages from Company which exceed the sum of the
Service Fees retained by Company under this Agreement during the three months prior to the
event giving rise to the claim for damages.
FORCE MAJEURE. EXCEPT FOR CLIENT PAYMENTS TO COMPANY
PURSUANT TO THIS AGREEMENT, NEITHER PARTY SHALL BE LIABLE DELAYS IN ITS PERFORMANCE
HEREUNDER DUE TO CAUSES BEYOND ITS CONTROL, INCLUDING, BUT NOT LIMITED TO, DELAYS
OCCASIONED BY ACTS OF NATURE, POWER OUTAGES, FLOODS, EXPLOSIONS, EARTH QUAKES OR OTHER
DISASTERS.
8. Indemnification
The Client is fully responsible for the contents of its Web site. The Client is further
fully liable for the contents and accuracy of all the advertising and advertisements
appearing on its Web site. The Client is also fully liable for any promotions, whether
appearing on the Client's Web site or otherwise, proffered or offered by the Client in
reference to any of the Client's offerings. The Client hereby certifies to the Company
that the Client is the owner of or that the Client has the legal right and authority to
use, utilize or disseminate all information, data, graphics, text, video, music or
intellectual property which either same forms a part of the Client's Web site or is in any
way or manner incorporated into the Client's Web site, which is provided by the Client to
its customers, or those accessing the Client's Inquiry and Order Centers or, which is
otherwise used or utilized by the Client in its advertising or promotion, be same done or
provided on the Client's Web site or otherwise.
Client agrees to indemnify and hold harmless the Company,
its employees, officers, agents, directors or successors, from any and all fines,
penalties, losses, claims, expenses, or other liabilities, resulting from or in connection
with this Service Agreement. Company assumes no liability of the Client for the Client's
failure to follow and adhere to the terms of this Service Agreement, and any results
caused by the acts, omissions or negligence of the Client, its subcontractor(s), agents,
employees, or directors, or any of them, including, but not limited to, claims of third
parties arising out of or resulting from, or in any manner in connection with, the
Client's content, messages, programs, caller contracts, promotions, advertising,
infringement or any claim for defamation, libel or slander, or for violations of
copyrights, patents, trademarks, service marks, or other intellectual property rights. The
Client acknowledges and agrees to reimburse and make the Company whole for any and all
legal fees and costs incurred by the Company in reference to or in any manner arising out
of the Client's utilization of its Web site or arising out of the Client's obligations
under this Service Agreement, be said claim rightfully or wrongfully asserted against the
Company. This obligation of the Client shall arise and bind the Client regardless of
whether or not litigation against the Company is actually instituted by a third party, and
shall include all sums paid by the Company, its sole judgement and discretion, to any
third-party to compromise an asserted claim prior to the commencement of litigation, or
during litigation, or to satisfy any monetary judgment against the Company, or sums
advanced by the Company to allow it to comply with any injunctive directive of a court
order or of a settlement.
9. Default
In the event Client defaults in any provision or fails to perform pursuant to this
Agreement, Max Computing Services shall be entitled to damages, costs and attorney's fees
from the Client.
10. Term of Agreement
The term of this Service Agreement shall continue until a notice of cancellation by
Company or Client is received in writing or until terminated under other provisions of
this Agreement. Company reserves the right to terminate this Agreement without cause upon
notification to the Client. Company in its sole judgment, may terminate any Service for
any Client immediately upon any breach of the terms set forth in this Agreement,
including, but not limited to the determination of Company, in its sole judgment, that
such Clients may be performing activities harmful to Company or its, employees, vendors,
business relationships or any other users of the Internet.
11. Invalid or Non-enforceable Provisions
The invalidity or unenforceability of any provision of this Agreement, as so determined by
a court of competent jurisdiction, shall not affect the other provision hereof, and in any
such occasion this Agreement shall be construed in all respects as if such invalid or
unenforceable provision were omitted.
12. Choice of Law/Venue
This Agreement shall be construed and enforced in accordance with the laws of the State of
Maine and the venue for any action, dispute or proceeding with respect to this
Agreement shall be Otisfield, Maine.
13. Captions
The captions in this Agreement are for convenience only and shall not be used in
interpreting, construing, performing or enforcing this Agreement.
14. Amendments and Modifications
Except as hereinafter provided no Amendment or modification of this Service Agreement
shall be valid unless same is in writing and signed by all parties hereto. Company may
amend this Agreement to take into account changes in law or regulations or industry
mandates and to accommodate changes imposed on Company by its Credit Card Service Company,
and to make other changes deemed necessary by the Company, provided that such changes do
not materially alter the ongoing obligations of the parties, by sending Client a specimen
of the changed Agreement. Unless Client rejects the changed Agreement and terminates this
Agreement by notice to Company in writing within fifteen (15) days after Company sends the
changed Agreement, the changed Agreement shall replace this Agreement and be in full force
and effect.
15. Entire Agreement
By continuing to subscribe to the service and logging in Client or Client's authorized
representative acknowledges that Client has read, understood, and accepted this Service
Agreement, that this Service Agreement contains the entire agreement of the parties and
that no other agreements, instruments or writings are in effect, and that Client assumes
all obligations under this Service Agreement pertaining the web sites described in this
Membership Agreement and its schedules.
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